CONTACT US

BOOKING IN

ACC/Instep referrals 

If you are with ACC or InStep/EAP, then you do not need to contact us to book in. Our team need to receive the correct paperwork to process your approval and arrange your file before you start your treatment with us. Once we have prepared on our end, then we will contact you directly and arrange a suitable time for your first appointment. 

We kindly ask that you do not book through our Fresha database until we have your paperwork, as we may not receive it by the time you book yourself in. To ensure our process runs smoothly, it is best to wait till we contact you.

Private bookings 

If you do not have a referral of any kind, you are able to book through our Fresha database. Currently, you are able to place a deposit to secure your post or fully pre-pay for convenience. Reschedule and cancel with ease as you can do this through Fresha also. 

If you are in need of any assistance or would like one of our team to book you in instead, contact us on 0271387639 or at Info@mamaeroa.com

Book here 

 

CANCELLATION POLICY 

At Mamaeroa, We value your time as well as our own. To ensure we can provide the best possible service to all of our clients, we have updated our cancellation policy as outlined below:

  • If you are unable to attend your appointment, we kindly ask that you provide at lease 48 hours notice. 
  • Cancellations made within 48 hours of your scheduled appointment will incur a fee of 50% of the total service cost 
  • Failure to attend your appointment without notice will result in a full change for the service booked.
  • Following a missed appointment, a $20 deposit will be required to secure any future bookings.

We understand that unexpected situations can arise. If you need to make changes to your appointment, we can appreciate as much notice as possible so we can offer the time to another client. 

Thank you for understanding and for respecting our time, We look forward to caring for you 

GENERAL ENQURIES 

If you have any questions about our services, including Mirimiri, Rongoā, or visiting our clinic, we’d love to hear from you. Our team is happy to help with appointment enquiries, information about our healing services, or guidance on which service may be right for you.

Please send all general enquiries to info@mamaeroa.com, and we will respond as soon as possible. We aim to reply as soon we can and your enquiries are important to us. 

If your enquiry relates to booking an appointment, please include your name, preferred contact details, and a brief description of what you are seeking support for. This helps us ensure your enquiry is directed to the appropriate staff.  

For urgent matters or time-sensitive booking requests, we recommend contacting us during clinic hours (Weekdays 9-3pm).

We look forward to supporting your wellbeing journey.